Staffing and Staff Development

Strategies for agencies to staff their traffic management centers or programs vary among agencies in the Region. “Operations” encompasses many different duties and responsibilities, ranging from traffic signal operations, infrastructure and system maintenance and troubleshooting, traffic analysis and engineering, and overall program management.

It is not unusual for there to be very dynamic roles and responsibilities within agency traffic operations and management; many staff tend to take on multiple responsibilities. Many agencies in the MAG Region are operating with very streamlined levels of staffing and cross-training is one way that many agencies have been able to cover all the required responsibilities with very small teams of staff. Other adjustments, such as limiting the hours of full-time coverage of a TMC is another way that agencies have been able to balance operational requirements with limited staffing.

Current Traffic Operations Staffing in the MAG Region (Arterial)
Agency Name# of TMC Managers/ Supervisors# of TMC Operators# of Traffic Engineers# of Technicians# of Analysts
Avondale, City of0.
Buckeye, Town of0.
Chandler, City of0.
Gilbert, Town of0.
Glendale, City of2.
Goodyear, City of0.
Maricopa County DOT1.
Mesa, City of1.
Peoria, City of1.
Phoenix, City of1.
Queen Creek, Town of1.
Scottsdale, City of1.
Surprise, City of1.
Tempe, City of0.
Youngtown, Town of0.

TMC and traffic staff play an active role in developing strategies to support special events and work zones, both of which can have significant impacts on the arterial transportation network. In particular, over 75% of the agencies indicated that their TMC/traffic staff is involved in special event planning, and over 60% participate in event day operations.

TMC Staff Included in Work Zone Planning

TMC Staff and Planned Special Events

Included in Special Event Planning
Included in Event Day Operations

Satisfaction with Current Levels of Agency Training

Staff development and ongoing training is key to staying current with new and changing technologies that are part of traffic operations and management. 33% of agencies indicated that the current level of training is adequate while 67% of agencies indicated that additional training is needed.